1. Processing and Shipping Times

• Order Preparation: 2 business days.
• Estimated Delivery Times:US and Canada: 5 to 9 business days.

⏳ Total Estimated Time = Preparation (2 business days) + Delivery (5 to 9 business days).

2. Shipping Fees

🚚 Shipping is completely free in US and Canada, regardless of your order amount.

3. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number, allowing you to track your package in real time.

4. Carriers

We work with reliable carriers to ensure fast and secure delivery. Depending on your location, delivery may be handled by DHL, UPS, FedEx, or other logistics partners.

5. Delivery Delays and Issues

Although we strive to meet the indicated delivery times, exceptional delays may occur due to weather conditions, strikes, or customs procedures.

If your order has not been delivered within the announced timeframe, please contact us.

6. Shipping Address and Responsibility

• It is your responsibility to provide a complete and accurate shipping address.
• If an address error results in a failed delivery, a new shipment can be arranged at the customer’s expense.
• If a package is marked as "delivered" by the carrier but you have not received it, we encourage you to contact the carrier directly.

7. International Orders and Customs

Customs duties and local taxes may apply according to the regulations of the destination country. These fees are the responsibility of the customer and are not included in the product prices.